Transportation/Governmental Affairs Meeting

Description

                                     



Speaker: Brent Kratky, Chief Experience Officer, Department of Veterans Affairs, Michael E. DeBakey Medical Center – Houston
Topic: Veterans’ Services in our community

Bio:
As Chief Experience Officer, Brent is a member of the facility’s senior executive team responsible for improving both the Veterans and employee experience at the VA Medical Center campus and community-based outpatient clinics across the Houston area.  In this capacity, Brent oversees our Veterans Experience Office, which includes managing patient centered care programs, patient advocates, employee engagement, Congressional and White House correspondence, telephone operators, information desk, and valet parking.
 
Prior to taking on this role in 2020, Brent served as Chief of Staff at the VA Financial Services Center (FSC) in Austin, Texas, a revolving fund organization providing accounting, payroll, commercial payment, travel and claims processing shared services to VA and other government agencies.  Brent joined the VA FSC in 2002 as a student intern, serving as a budget analyst, Chief of Financial Planning and Analysis, and Chief Business Officer before being selected as Chief of Staff.  During his 18-year tenure at the VA FSC, he played key roles in helping support the FSC expansion from a staff of 250 to over 1,900, while increasing FSC services provided to the department from $30 million to over $600 million annually.    
 
Brent graduated from the University of Texas at Austin with a degree in Business Administration, and resides in Magnolia, TX with his wife, Jennifer and two children.